What Florida Homeowners Are Saying About Payne Pool Professionals
Building a pool is a big investment, and choosing who builds it matters just as much as choosing the design. Below are real customer reviews from Google, shared by homeowners across our Gulf Coast, Tampa Bay, Orlando, and Jacksonville service areas.
The Best Pools Start With Trust.
Florida homeowners trust Payne Pool Professionals to guide them from the first conversation through construction and the moment their new backyard is ready to enjoy. The reviews below are shared directly by Payne Pool Professionals customers on Google.
Looking for reviews from your area? Read Tampa Bay pool builder reviews, Greater Orlando pool builder reviews, or Jacksonville pool builder reviews.
Gabriella Thomas
9 days ago"So my booster pump went out and I called Payne Pools. They had a fella come out the next day. Jonathan found the problem and the booster pump needed replacing. He even went above and beyond and found out it was under warranty. He ordered it, came back, and installed it. Jonathan is extremely knowledgeable and installed the new pump. He answered all our questions and we are very grateful for getting him to work for us. Payne Pools is a great company who installed our pool and has great service even after the sale. Jonathan is an excellent employee! Thanks Jonathan!"
Google ReviewMary Morte
21 days ago"Please recognize Dwayne for his OUTSTANDING customer service. Dwayne did the pool startup and also completed the 30-day visit. He is knowledgeable and patient in showing us how to use and maintain the pool equipment. He also trained us how to maintain the pool. Very nice, professional man! Thank you Dwayne. Finally, I highly recommend Payne Pool Professionals. They know what they're doing, quality job!"
Google ReviewJose Morte
21 days ago"I highly recommend Payne Pool Professionals. I am very satisfied with their quality service. They do an excellent job with the construction of the pool. A big shoutout to Dwayne! He came to complete the pool startup and we requested him back for the 30-day visit. Dwayne is a true professional, patient and knowledgeable. Thank you Dwayne!"
Google ReviewP A
23 days ago"There are a ton of pool companies and it's overwhelming. One of our contractors recommended Payne Pools and everything was fast and top notch. Communication was constant and efficient. They got our beautiful pool done in less than 3 months with quality and amazing craftsmanship. Also, the pool school they offer when the pool is complete with Jonathan took the intimidation away from cleaning and maintaining a pool. I highly recommend Payne Pool Professionals!"
Google ReviewDavid
37 days ago"These guys have been awesome!!! Even after a year when something needed to be addressed, I got great communication and a quick response by John and Jonathan."
Google ReviewCandace Reed
43 days ago"As a new pool owner I was struggling with the maintenance and Dwayne came over today and was SO helpful! Thank you guys for all your hard work and professionalism."
Google ReviewKate Land
43 days ago"Great service as always! Jonathan is so willing to help and I would recommend 10/10!"
Google ReviewMissy Carlow
45 days ago"I'm so happy. The tech Dwayne did an awesome job making my new salt water system installation look so nice! And he also removed an old pump I was no longer using! So happy. Plus he was very informative about the system and answered any questions I had. These are my guys from now on!"
Google ReviewGeorge Risner
59 days ago"Kept us informed during the process. Great job and very happy with our new pool."
Google ReviewAlex Teeney
61 days ago"Excellent customer service! Some minor issues came up during the build process with a retaining wall, but once we communicated our concerns and discussed options everything was resolved within a few weeks. Otherwise they made everything so easy during the entire process, from initial plans to picking out materials and build, and finishing with 'pool school' and how to maintain everything. Definitely recommend! We started the process around May 2025 to discuss plans and get estimates. The team was very flexible with schedules and the work process, even helped us keep a good amount of dirt for additional landscaping projects for the rest of the backyard. Shane, Matt, Jonathon, and the rest of Payne Pools, thanks for everything!"
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See what our customers have to say, then let's start planning the backyard you've been imagining. Call or message your local Payne Pool Professionals team to get started.