Frequently Asked Questions

Q: What are your service areas?

A: We proudly serve the communities in Pensacola, Pensacola Beach, Gulf Breeze, Navarre, and Pace.


Q: What services do you provide?

A: We are a full service pool company and can take care of just about every pool need. This includes weekly cleaning service, pool repairs, equipment installation, pool liner replacements, pool replasters, and custom pool builds. We can handle pretty much any pool issue you may have. Contact us and give us a try!


Q: What does weekly pool maintenance include?

A: We provide a comprehensive plan that includes the cost of chemicals. We will come to your house on a designated day of the week every week. Your Payne Pool Professionals pool operator will test the pool water chemistry, adjust chemical levels for the proper balance, skim entire pool surface to clear all debris, power vacuum the pool floor, empty the skimmer and pump baskets, empty Polaris or automatic pool cleaner bag, clean interior tiles along water line, prevent and remove algae build-up, and inspect pump and filter equipment.


Q: My pool is losing water, what should I do?

A: You can expect some water loss due to evaporation and splashing during normal swimming activities. If you suspect you are losing an above average amount of water in your pool, it is necessary to check all plumbing and equipment for leaks, inspect the backwash line for water bypassing the valve and inspect interior of the pool for cracks. Don’t worry, we can help! Please contact Payne Pool Professionals to schedule a service call for visual or non-visual leaks to discuss possible scenarios.


Q: How important is water chemistry for my pool?

A: Water chemistry is the most important part of any pool’s maintenance routine. Pool water that is not balanced correctly will not only damage the pool equipment but will also ruin the interior finish of the pool.


Q: If I am not home, how can I tell if my pool was serviced?

A:We will provide you with an email notification after each visit, including the time of the visit, giving you peace of mind that your pool has been properly serviced each week.


If you have any other questions message us, or you can give us a call at (850) 972-8472.

We're happy to help you out with all of your pool questions!